All purchases are entitled to a 30-day money back guarantee. If you are not happy with your purchase for any reason, you can return your watch to us within the first 30 days following your delivery date and we will offer you a full refund or exchange. Returns will only be accepted if the item is in new, unused, re-sellable condition including protective tags, and with the original undamaged packaging.
We cover the cost of return shipping within the UK and Channel Islands. To make a return, please contact us by email at firstname.lastname@example.org and notify us of the reason for your return. Please include your full name and order number as reference. We will then send you a shipping label digitally. Please make sure you receive and retain proof of postage.
Refunds for returned merchandise will be made within 2 weeks of the return of the product, to the original purchaser’s payment method. Note that additional duties and/or taxes will not be refunded.
Faulty products that have been purchased from Ksana.co.uk can be replaced or refunded within 30 days after delivery. For products that become faulty after the 30 day window or have been purchased from an authorised reseller, we offer a 2 year limited warranty. Please refer to the warranty section of our FAQs for more information.